tag:ciscobe4000.statuspage.io,2005:/historyCisco Business Edition 4000 Status - Incident History2021-09-02T01:20:29ZCisco Business Edition 4000tag:ciscobe4000.statuspage.io,2005:Incident/32374992019-11-22T11:10:39Z2020-11-18T17:27:54ZBE4000 portal - Partner SSO API service degraded<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for the inconvenience caused.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>10:11</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Investigating</strong> - We are in contact with Cisco Partner API teams to get this resolved.<br />Thank you for your patience.</p>tag:ciscobe4000.statuspage.io,2005:Incident/20952292018-12-14T16:51:40Z2020-11-18T17:27:54ZBE4000 Notification email issues<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Resolved</strong> - The root cause has been identified and a fix has been implemented.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Monitoring</strong> - Emails informing customers & partners that their BE4000s are offline are being sent multiple times causing a disruption to the email recipients. We have disabled the notification emails until this has been resolved.<br /><br />There is no impact to the use of the BE4000 or the cloud portal<br /><br />Sorry for any inconvenience caused</p>tag:ciscobe4000.statuspage.io,2005:Incident/16046992018-02-15T17:45:00Z2020-11-18T17:27:54ZBE4000 day-2 configuration changes unavailable<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:45</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved - it was due to over-hardening of the cloud application security</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Investigating</strong> - Day-2 changes to BE4000 deployments cannot currently be made - we are investigating the issue
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<br />The administration portal at be4000.cisco.com is still available for building new device configurations and deploying new units; however changes post deployment cannot be made at the moment.
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<br />Thank you for your patience</p>tag:ciscobe4000.statuspage.io,2005:Incident/15622362018-01-25T01:10:57Z2020-11-18T17:27:54Zbe4000.cisco.com, myphone.cisco.com, support.be4000.cisco.com, portcheck.be4000.cisco.com scheduled maintenance.<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>01:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Monitoring</strong> - The DNS changes were successful and maintenance is now complete. We will continue to monitor the services globally.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:52</var> UTC</small><br><strong>Investigating</strong> - BE4000 portal services are scheduled to be down beginning January 11, 2018 05:30am(PST) until January 11, 2018 06:30am(PST) due to essential DNS maintenance.
<br />Services include be4000.cisco.com, myphone.cisco.com, support.be4000.cisco.com, portcheck.be4000.cisco.com.</p>tag:ciscobe4000.statuspage.io,2005:Incident/15522532018-01-04T09:27:33Z2020-11-18T17:27:55Zbe4000.cisco.com & myphone.cisco.com scheduled maintenance<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>23:44</var> UTC</small><br><strong>Identified</strong> - UPDATE: be4000.cisco.com & myphone.cisco.com is scheduled to be down beginning January 03, 2018 04:15pm(PST) until January 03, 2018 10:00pm(PST) due to essential cloud infrastructure maintenance.</p>tag:ciscobe4000.statuspage.io,2005:Incident/15357342017-12-14T14:12:16Z2020-11-18T17:27:55ZNew Deployments failing. Stuck at "Trying fileSync Operation"<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Resolved</strong> - Root cause has been identified and fix has been applied.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a major outage with new deployments. After initiating a deployment, the "Deployment Status" page shows the last status as "Trying fileSync operation" and will not proceed.</p>tag:ciscobe4000.statuspage.io,2005:Incident/15340292017-12-13T08:30:31Z2017-12-13T08:30:31Z[Scheduled] Scheduled Maintenance - 13th December 2017 (UTC)<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:16</var> UTC</small><br><strong>Scheduled</strong> - On 13th December 2017 (UTC) scheduled maintenance will be performed to the partner administration cloud portals (be4000.cisco.com) & the end user self-care portal (myphone.cisco.com).
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<br />This maintenance will not affect BE4000 phone systems that are online although changes to systems and new deployments cannot be made during this maintenance window.</p>tag:ciscobe4000.statuspage.io,2005:Incident/15061382017-11-16T17:42:50Z2020-11-18T17:27:55ZBE4000 expedited maintenance in progress<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Resolved</strong> - The DNS issues have been resolved.
<br />myphone.cisco.com is now now fully operational.
<br />Thank you for your patience.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Update</strong> - MyPhone.cisco.com is still undergoing maintenance, all other services are online and have been validated
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<br />Thank you for your continued patience</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Identified</strong> - The operations team are performing expedited maintenance on the BE4000 web portals to address redundancy concerns.
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<br />We aim to restore services by 12:00 UTC 16th November 2017
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<br />Thank you for your patience</p>tag:ciscobe4000.statuspage.io,2005:Incident/14474322017-10-31T08:34:00Z2017-10-31T08:34:16ZScheduled Maintenance - 31st October 2017 (UTC)<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>08:34</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance is still ongoing - we will update with more information as it becomes available.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:52</var> UTC</small><br><strong>Scheduled</strong> - On 31st October 2017 (UTC) scheduled maintenance will be performed to the partner administration cloud portals (be4000.cisco.com) & the end user self-care portal (myphone.cisco.com).
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<br />This maintenance will not affect BE4000 phone systems that are online although changes to systems and new deployments cannot be made during this maintenance window.</p>tag:ciscobe4000.statuspage.io,2005:Incident/13598652017-09-19T08:30:23Z2017-09-19T08:30:23ZScheduled Maintenance - 19th September 2017 (UTC)<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Scheduled</strong> - On 19th September (UTC) scheduled maintenance will be performed to the partner administration cloud portals (be4000.cisco.com) & the end user self-care portal (myphone.cisco.com)
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<br />This maintenance will not affect BE4000 phone systems that are online although changes to systems and new deployments cannot be made during this maintenance window</p>tag:ciscobe4000.statuspage.io,2005:Incident/13417062017-09-12T17:27:00Z2017-09-12T17:27:00ZScheduled Maintenance - 5th September 2017 (UTC)<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Scheduled</strong> - Scheduled - On 5th September scheduled maintenance will be performed to the partner administration cloud portals (be4000.cisco.com) & the end user self-care portal (myphone.cisco.com)
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<br />This maintenance will not affect BE4000 phone systems that are online although changes to systems and new deployments cannot be made during this maintenance window</p>tag:ciscobe4000.statuspage.io,2005:Incident/13062892017-08-16T16:15:44Z2017-08-16T16:15:44ZScheduled Maintenance - 25th July 2017 (UTC)<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Completed</strong> - New features are detailed in the release notes: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/be/be4000/release_notes/be4k_b_release_notes.html</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>15:41</var> UTC</small><br><strong>Scheduled</strong> - On 24th July scheduled maintenance will be performed to the partner administration cloud portals (be4000.cisco.com) & the end user self-care portal (myphone.cisco.com)
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<br />This maintenance will not affect BE4000 phone systems that are online although changes to systems and new deployments cannot be made during this maintenance window</p>